Privacy Policy & Terms of Use

In the Privacy Policy and Terms of Use, “Lovely Real Estate Photography” refers to LovelyTech Solutions Inc., Lovely Real Estate Photography employees, and any other party certified to represent Lovely Real Estate Photography in any form or entity. All Lovely Real Estate Photography entities, operators, and photographers are independently owned and operated. For details on independently owned and operated businesses and individuals, please refer to the Booking page steps 1 and 2. Lovely Real Estate Photography provides services including but not limited to still photos, videos, 3D virtual tours, and the illustration of floorplans of residential and commercial properties. Lovely Real Estate Photography also creates property web pages for its customers to be used as a form of digital advertising. Customers of Lovely Real Estate Photography warrant that they have the permission of property owners to use our services and have the right to enter the properties without limitation. Customers entering any information into the booking application of the website are entering an agreement to use our services described above, with permission of property owners to use photos and digital content of their property including but not limited to advertising and other purposes.

Lovely Real Estate Photography and its subsidiaries are not liable for the loss, damage, expenses, claims, demands, liabilities, costs, or harm of any persons or properties once the customer has engaged in our services. Lovely Real Estate Photography has ownership of all content created by Lovely Real Estate Photography and its subsidiaries or authorized agents. These include photos, videos, virtual tours, floorplans, and any other digital or print content provided to customers by Lovely Real Estate Photography. Lovely Real Estate Photography is not liable for the downtime of the website, loss of information, booking details, or other content that may be hosted on other platforms/applications. Lovely Real Estate Photography uses other platforms that may also be undergoing maintenance and/or may completely disappear at any point in time. Lovely Real Estate Photography is not held accountable for the irregularity of any services it uses. Lovely Real Estate Photography is not liable for any inaccurate information provided to customers via phone or email contact, as services may change at any time.

3D Virtual tours are hosted for up to 30 days free of charge from the date of upload, and are subject to a monthly subscription fee of $9.99 (plus applicable taxes and fees) per property thereafter upon ending the initial trial period. Users must submit a cancellation request through lovelyrealestatephotography.com/cancel to deactivate their 3D Virtual Tours and cancel the scheduled subscription payments. To avoid subscription payments completely, users must submit a cancellation request through lovelyrealestatephotography.com/cancel within the initial 30-day free trial. Users must submit a cancellation request within 7 days after being charged the subscription fee to be eligible for a refund for that month they were charged; otherwise, they will not be eligible for a refund. All 3D tour subscription payments exceeding 7 days of the paid invoice cannot be refunded. 3D Virtual Tour hosting plans that have been canceled by any means will incur a reactivation fee of $79.99 + applicable taxes and fees should the client request for it to be reactivated.

All photos must be downloaded from third-party links within 72 hours as they are subject to insolvency to ensure the availability of storage for all customers. Videos with music do not have licenses to the music and are at the sole discretion of the customer if they want to purchase the audio license. Music/audio used in any aspect of Lovely Real Estate Photography services are made only as an illustration to showcase the work and are not intended for advertising purposes. Lovely Real Estate Photography does not guarantee any information or content of the website is reliable or accurate. Floorplans created by Lovely Real Estate Photography are illustrations and do not exactly, accurately, or directly reflect the measurements of the properties, including but not limited to interior and exterior rooms, structures, additions, or other building-related components.

Lovely Real Estate Photography does not guarantee that this website is free of viruses and/or attacks that can retrieve or use information to cause harm. Information is generally considered not secure and does not warranty any security. “Unlimited Photos” is subject to time constraints placed on the photographer during on-site visits. Photographers assigned to produce “Unlimited Photos” are capped to as many photos as they can take within the time constraint of 1 hour during their on-site visits. The number of photos produced by each photographer can vary. The time slots indicated on the website for each booking are not to be referenced as the time the photographer will conduct the photoshoot; it is merely a time window of when the photographer will arrive on site. The photoshoot process can take as little or as long of a time as the photographer needs to capture the necessary content.

There is a strict “No Refund Policy” due to the digital content redistribution nature of the business. The delivery of content to the client is completed digitally, which means that it runs the risk of clients receiving products/services that can be taken, stored, replicated, and used for personal/commercial use after the extensive work is completed by Lovely Real Estate Photography. Clients acknowledge that all services are completed upfront, and Lovely Real Estate Photography bears all the upfront costs. Lovely Real Estate Photography does not assume any obligation to refund money or services and holds the right to not conduct in any further exchanges with clients in the event of a dispute. Lovely Real Estate Photography holds the right to all the content that is produced and can do as they please, regardless of clients' requests. In the event that content is delivered to unsatisfied clients, Lovely Real Estate Photography will not remove any of its content to ensure sufficient evidence is available in the event of a dispute. Lovely Real Estate Photography does not warrant the quality of work of any photography, videography, or other services that are described. Once content is delivered to the client, it will remain in “as-is” condition unless there was an error made by Lovely Real Estate Photography, in which case it will be corrected through the change request process. Once content is delivered to the client, they have a maximum of three change requests they can email to the support desk to have changed, altered, or updated. Lovely Real Estate Photography holds the right to refuse work that exceeds the maximum number of change requests.

Lovely Real Estate Photography produces content for each property based on the expenditure of content editing hours. Each property is subject to a maximum of eight hours of content editing. Lovely Real Estate Photography holds the right to refuse work that exceeds the maximum number of content editing hours, including but not limited to change requests. All aerial and drone services are conditional on having good weather at the location in which the photoshoot is taking place, including but not limited to having no rain, snow, hail, or other harsh weather that would cause damage to equipment. Lovely Real Estate Photography makes no guarantees on booking appointments on clear sunny weather conditions. Photos and videos will be taken regardless of weather conditions unless Lovely Real Estate Photography or its photographers specifically recommend not taking photos/videos due to increased risk of equipment damage. All digital content produced as part of the aerial and drone service is not refundable and will not be rescheduled unless additional fees pertaining to travel and penalties are paid.

All appointments that are canceled and/or rescheduled on the same day of the appointment are considered “No-Show” appointments and are charged in full for the bundle type reserved in the given time slot of that booking. Same-day rescheduling only charges the client for the bundle price, and not the additional upgrades. Once content is delivered to clients, clients must assume the project to have expensed the maximum number of editing hours. Lovely Real Estate Photography photographers assigned to properties with amenities hold the right to refuse any and all work pertaining to amenities as it is outside of the general scope of work. The general scope of work in the standardized bundles includes the exterior structure of the building and interior of the individual unit and does not include any other areas of the building.

All appointments made for outside of the regular service area must be paid in full prior to the appointment date. Regular service areas may vary depending on the Lovely Real Estate Photography location closest to the appointment; however, each location can service areas up to 100 km from their central office. In the event that the photographer arrives at the appointment location and the homeowner, real estate agent, or anyone involved in booking the appointment is not present at the property at the appointment time and/or does not want to continue the service, there will be no refunds/rebates or any form of payment issued to the client, and a $99.99 “no-show fee” will be applied to the payment on file.

Lovely Real Estate Photography has a strict “No Pet Policy” which means that there should be no pets present on-site at the property in which the photoshoot or appointment is taking place. Any and all expenses related to the damage, injury, or trauma caused by any pets and/or animals to equipment, persons, or property of Lovely Real Estate Photography must be paid or reimbursed in full based on equipment and/or health-related services. Lovely Real Estate Photography will make efforts to contact the owner in this event, explain the matter, and bill the card on file respective to the damage caused.

Lovely Real Estate Photography has the right to make decisions on behalf of the customer and its content. Customers that “opt-out” of certain services are at their own sole discretion, regardless of the bundle they purchase and the price paid for the service. Lovely Real Estate Photography is not held liable for the financial loss of its customers. No discounts or warranties will be granted in any event, unless directly stated by Lovely Real Estate Photography. Any claims or threats made to Lovely Real Estate Photography or its agents are deemed a violation of the agreement and policies, and Lovely Real Estate Photography can make its own viable decisions on a case-by-case scenario to ensure the safety and feasibility of its organization, employees, and agents.

Lovely Real Estate Photography uses third-party platforms and may contain links that are not controlled or guaranteed in any way to perform as they should by Lovely Real Estate Photography. By accepting the Terms of Use and Privacy Policy, Lovely Real Estate Photography reserves the right to collect, distribute, advertise, or conduct any business activity it deems appropriate by using your personal photos, headshot photos, brokerage information, name, email address, phone number, and any other content for reporting news.

Clients booking on Lovely Real Estate Photography.com must assume all liability including but not limited to the case of theft, burglary, fire, damage, loss of contents, unlocked doors, death, rape, and injuries. Lovely Real Estate Photography is not liable for any of the above causes, as clients are hiring a contractor to enter their home at their own risk. Lovely Real Estate Photography ensures all of its staff, contractors, and third-party team members are processed through a rigorous background check, and ensures all members are free from criminal activity. Lovely Real Estate Photography is not liable for all of the following but not limited to theft, burglary, fire, damage, loss of contents, unlocked doors, death, and injuries.

Information is requested from the site visitor on the online order form. Site visitors must create a confidential login profile, and provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If Lovely Real Estate Photography has trouble processing an order, this contact information is used to get in touch with the customer. Financial information relating to online credit card transactions processed online will be handled via our professional payment authorization service provider chosen for convenience, security, and reliability. For your security, Lovely Real Estate Photography does not maintain credit card information in its own databases or on its servers in respect of online transactions. Lovely Real Estate Photography does not store your credit card information. Online payments are passed via a secure socket layer to a payment processor where your information is tokenized (whereby a random number is generated to represent your payment). The payment processor is PCI compliant which ensures that your information is being handled in accordance with industry security standards.

The purchase price and the credit card information collected on a secure site will be supplied and maintained in our professional payment authorization service provider’s database. This information is collected and encrypted via a secure server to ensure that others cannot read it. Once on the secure server, your credit card information is sent to a third-party intermediary for processing. All purchases are subject to municipal, provincial, and/or federal taxes of up to 15%. All purchases are subject to Online Merchant Processing Fees of 3% for credit card payments. All properties over 4000 sq. ft. are charged at a different rate than under 4000 sq. ft. A detailed breakdown of the pricing is listed on lovelyrealestatephotography.com/pricing by toggling between under 4000 sq. ft. and over 4000 sq. ft. The calculation of over 4000 sq. ft. is determined by “live-able spaces” which include but is not limited to the finished basement, main floor, second floor, and/or third & fourth floors. Upon booking the bundle, there is no option to select “over 4000 sq. ft.”, however, there is a checkbox for you to select if it is over 4000 sq. ft. to which you must select if it is. In the event your property is found to be over 4000 sq. ft., you will automatically be charged the going rate of the bundle ordered for properties over 4000 sq. ft. In the event you voluntarily withdraw from the service while the photographer is on-site, you will still be charged the full amount of the bundle since we have dedicated that time slot for your appointment upon booking. If you do not voluntarily identify your property as being over 4000 sq. ft. and we have found that it is in fact over 4000 sq. ft. through our floorplan calculator (including all livable floors, i.e., finished basement, main floor, second floor, and/or third & fourth floor), you will be automatically charged the going rate of the bundle originally selected in your booking for properties “over 4000 sq. ft.”.

Access to the property must be granted for the full duration of the reserved photoshoot time, free and clear of personnel, barriers, and lockboxes. Doors that are set to auto-lock upon exiting must be changed in order to avoid access-related problems. In the event there is an access-related matter, any and all expenses pertaining to re-entry (albeit forced entry or locksmith) of the property are at the full expense of the customer who booked the appointment as it is their full responsibility to create an easy and safe environment for Lovely Real Estate Photography to enter/exit the premises.

The affiliate referral program which refers to receiving $100 in exchange for referrals, contains the following rules:

You must refer 5 new, unique customers to the Lovely Real Estate Photography network.
All referrals must use your unique affiliate program URL to book their appointments after you’ve shared it with them.
The person that was referred will receive a coupon code which they must enter on the checkout screen in order for them to obtain their $20 off coupon.
Affiliate referral program bookings must be placed through the website only for it to work, not the mobile app.
All referrals must book a Premium Plus+ Bundle or higher.
The affiliate will receive an automatically generated coupon code to apply on the checkout page of a future booking once they’ve successfully referred 5 new people.
Credit, coupons, discounts, incentives, or any other promotional offer cannot be offered to customers that did not successfully follow the affiliate program steps, yet still feel entitled to a promotion.

If third-party websites or platforms create invoices or require payment from the customer, this is not the liability of Lovely Real Estate Photography. Lovely Real Estate Photography holds the right to terminate service, availability of content, and any other product or third-party link without cause and at the sole discretion of itself and its agents. Customer agrees that all third-party links including all of those provided by Lovely Real Estate Photography are subject to immediate termination at any time without specific cause unless specifically noted. If any part of these Terms of Use is unlawful, void, or unenforceable, it shall not affect the validity and enforceability of the remaining provisions. Unless governed by a separate agreement signed by both parties, these Terms of Use, together with our Privacy Policy, constitute the entire agreement between the parties relating to the Website and all related activities. These Terms of Use shall not be modified except in writing signed by both parties or by a new posting of these Terms of Use issued by Lovely Real Estate Photography.